Returns and FAQ's

* Customer Satisfaction

* Payment Options

* Shipping

* Delivery

* Refunds

* Disclaimer

Customer Satisfaction
Superb customer service is the number one goal here at The Jewellery Junkee.
We invite you to contact us by email if we can be of service.
While we may not have the man-power resources of the bigger stores, we do have a commitment to providing excellent customer service with personal attention to the individual details.

Payment

Q. How can I pay for my order?

A. We offer 2 payment options:

1. Debit/Credit Cards through our Secure SSL Certified Checkout

2. BACS


Shipping

Q.Do you ship worldwide?

A. Yes we ship Worldwide!


Q. How much is the shipping and handling charge?


A. Shipping and handling to the UK Mainland is £2.95 max per order

Please Note: All orders MUST be made online for all shipping orders.


All parcels are sent by 2nd class recorded delivery or courier.


Email me for shipping costs with your order - to the rest of the world!

Delivery

We aim to despatch your goods within 48 hours. When we despatch your order, we will send you a confirmation email. You should receive this email within 48 hours of placing your order. The email will contain a unique number to track your parcel on our order tracking page.

What is your Refund Policy?

ARE RETURNS ALLOWED: Yes

ANY EXCEPTIONS: Earrings and Earring/Necklace Sets

CONDITION OF RETURNED ITEMS: As received.

TIMING OF RETURNS: Within 14 Days of receipt.

Please contact us within 3 days of receiving your parcel for a return authorization, and ensure we receive the parcel back within 14 days of your email. All returns need to be Insured as we cannot be responsible for lost or misdirected returns.

FEES: Refunds given minus all Postage and Packing costs.

Disclaimer

The Jewellery Junkee understands that some people have allergic reactions to different ingredients within bath and body products, though usually mild, they are not always predictable. People can have allergic reactions to anything from fragrances to natural butters.


Our products have been tested thoroughly and they are all Certified and Safety Assessed by Cosmetic Chemists and Toxicologists in accordance with the EU Regulations. We highly recommend that when first using one of our products you do a small skin patch test for 24 hours. If redness or irritation develops, please discontinue use of the product.


The Jewellery Junkee will not be held responsible for an allergic reaction that may be caused from listed ingredients within its range. Our products are not meant to diagnose or treat any medical condition nor replace the care and advice of a trained health professional.


We do not recommend use of any of our products that contain essential oils to pregnant women. Due to the fact there are a range of essential oils to be avoided during pregnancy and we wouldn't want anyone to take any risks.


We also recommend to always consult your GP before using any essential oil products to make sure you have no personal health concerns which may stop you from using certain essential oils. If you do choose to purchase one of our products containing essential oils this is at your own risk and we will not be held responsible.


If we haven't answered your questions - then please email us and ask.

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